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“Hotel Staff really go the extra mile to ensure you enjoy your stay”

Brilliant  Hotel
ShaneG1977   1 contribution
London, United Kingdom
Oct 21, 2016 | Trip type: Couples  4people found this review helpful

Customer service is alive & well and residing at the Hanoi Moment hotel. We stayed in the hotel for four nights and were really impressed by the staff who simply could not do enough to ensure we had a fantastic stay at the hotel. They succeeded !

The rooms were recently updated and are equipped with LED screen, daily complimentary fruit bowl & new bathroom fittings mean the rooms were certainly comparable with 4 star European city rooms, of course at a fraction of the price. I would certainly recommend this hotel to you if you are looking for a calm resting place from the hustle & noise of Hanoi`s streets.

On leaving the hotel, en route for the airport, we were waved off by the hotel manager, desk clerk & two bell boys. Which nicely summed up the whole experience for me.